Saturday, November 22, 2008

Frequently asked questions

What is the mode of payment?
All Lady Nic's jewellry are tagged in Singapore Dollars. International buyers please write to me for enquiry on price in US$. - Paypal for international orders; - POSB/DBS funds transfers for local (Singapore) orders. See 'Terms of Service' or 'Order Info' for details.

How do you price your creation?
An artist friend ever told me that handmade items should be priced justifiably - if one can't pay the price she quotes, she'll rather not sell her sculpture - only the maker knows how much sweat it takes to complete her creation.

On the same note, Lady Nic's handmade creations are unique items. I may not be well-known, but they are originally designed and created painstakingly with careful hands and lots of sincerity. It takes a lot of effort to source for materials and at times, many hours are spent on making a piece. Though I can't stop others to take a free ride by copying any designs at Lady Nic's, what you get here are guaranteed with originality. On top of that, most of my creations are either one-offs or limited to a small number of pieces.

To answer the question straightforwardly, I tag my creation according to the types of materials used (eg. gemstones and fresh water pearls are definitely more costly than acrylic beads), and how intricate it is to make and craft them.

Do you repeat designs?
Provided I still have the required materials! You can browse through my 'SHOW CASE' to view SOLD items. And if you like a particular one, write to me!

Can I request for alteration of length of necklaces/bracelets?
Most necklaces and bracelets (other than those come with toggle closure) end with an extention chain that gives the piece an extra length of approximately 6cm (If that is still not long enough, you may email me with your request before item is sent out).

For pieces with toggle closure, additional length of chain can be added to lengthen with NO additional cost as a service. Similarly, pieces can be shorthen to fit the wearer. Earrings fit all sizes of ears.

How long do I have to wait for my purchases to arrive?
Items will be shipped within 3 days after payment is made. For international shipments, please allow 3-12 days for delivery, depending on the destinations. Delays at customs is beyond my control. Please allow room for longer delivery time during festive seasons. Registered Mail requires an additional 2 days as it is a recorded delivery service.

Do you do repairs?
Sure! Contact me.

How do I care for my purchases?
  • a) Rule of thumb - put accessories on AFTER makeup & applying perfume, hairspray, moisturiser, and take them off BEFORE doing anything else when you reach home. DO NOT swim with your accessories on (chlorine blackens them).
  • b) Wipe down with a clean dry cloth. DO NOT wash under running water as moisture causes plated jewellery to rust/tarnish (makeup & skin oils also), rhinestones will become dull and glue/threads/cords will weaken with accumulation of water.
  • c) Store accessories only after they are completely dried. And store them separately as some materials are harder than others and may scratch the softer ones.

No comments: